From opening an account to withdrawals, bonuses to technical issues — we're here for you 24/7.
Choose the category below that best matches what you need.
Find solutions here for everything related to creating an account, resetting your password, verifying your mobile number, and logging in to i baji.
Find out how to deposit and withdraw using Mobile Pay, Nagad, and Rocket, what to do if a transaction fails, and the minimum and maximum limits that apply.
Learn about the terms and wagering conditions for welcome bonuses, reload offers, cashback, and the referral program.
Find out what to do when games won't load, your screen freezes, a bet gets cancelled, or scores aren't updating.
This section covers how to enable two-factor authentication, report suspicious login activity, and what to do if your account gets locked.
Learn how to resolve issues with Android APK installation, iOS setup, app updates, and problems while playing games on mobile.
Reach out to us through whichever channel works best for you.
The fastest way to get help. Chat with i baji's live support in Bengali and get your issue resolved in minutes.
Average Response Time: 2 MinutesFor complex issues, email us at support@ibaji.biz. Provide a detailed description and we'll get back to you within 24 hours.
Response time: 24 hoursJoin i baji's official Telegram channel to be the first to hear about the latest promotions, maintenance updates, and important announcements.
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A simple guide to the tasks new members most commonly need help with.
Click the "Register" button at the top of the website. The form will open.
Enter your active Bangladeshi mobile number. You'll receive your OTP on this number.
Enter the 6-digit code from your SMS within 3 minutes.
Choose a strong password. Your account will be created and you'll be able to claim your welcome bonus.
After logging in, click "Deposit" and select Mobile Pay.
Minimum ৳200. Enter the amount and confirm.
Send Money to the Mobile Pay number provided by i baji. Make sure to include the reference number.
After a successful payment, funds will be credited to your i baji wallet within 1–3 minutes.
Running into problems while betting or gaming online is completely normal. Opening an account on a new platform, making your first deposit, or figuring out how bonuses work — these things can feel a bit overwhelming at first. i baji wants to be there for you through all of it. The Help Center is built to get you to a working solution quickly, without keeping you waiting.
I baji's support team is available 24/7, every day of the week. Whenever you run into an issue, just open Live Chat — you can communicate in Bengali, no English required. Every member of the support team is a Bengali speaker who understands the local context, so they'll have a clear picture of whatever you're dealing with.
The most common issue reported to i baji support is trouble logging in. This usually comes down to one of two things — either a forgotten password, or the system temporarily locking an account due to suspicious activity. If you've forgotten your password, click the "Forgot Password?" link on the login page. An OTP will be sent to the mobile number you registered with — use it to set a new password.
If your account is locked, contact live chat directly. The support team can verify your identity and reactivate your account within 2 to 5 minutes. Have your registered mobile number and date of birth ready before reaching out.
Sometimes your i baji wallet may take a while to update even after a successful payment. This is usually caused by delays on the bank or mobile banking server — not an issue with i baji's system. In this case, wait 10 minutes. If your balance still hasn't appeared, send your Mobile Pay or Nagad transaction ID via live chat. The support team will verify it and manually add the balance.
The most important thing for withdrawals is keeping your KYC up to date. Many users deposit without completing KYC, which causes issues when they try to make larger withdrawals. i baji's KYC process is straightforward — just upload photos of the front and back of your National ID along with a selfie. Verification is typically completed within 1 to 2 hours.
Bonus-related questions are also very common at the i baji Help Center. Wagering requirements come up the most. Simply put — bonus funds can't be withdrawn directly; you need to place a certain amount in bets first. For example, if the wagering requirement is 10x and your bonus is ৳500, you'll need to complete a total of ৳5,000 in bets before withdrawing.
Welcome bonuses are usually credited automatically after your first deposit. However, some special promotions require a coupon code. If your bonus hasn't been applied, let us know via live chat — in some cases the support team can add it manually, provided you reach out within 2 hours of your deposit.
The i baji Android app needs to be downloaded directly as an APK, since Google Play Store restricts betting apps. When installing the APK, make sure "Install from unknown sources" is enabled in your settings. Once installation is complete, you can turn that setting back off.
If the app crashes or won't load, start by clearing the cache and restarting the app. If the problem persists, uninstall the app and reinstall the latest version from the download page. iOS users can access the website directly through Safari for an experience that's nearly identical to the app.
I baji believes every player should know their limits. If you feel your betting habits are getting out of hand, go to your account settings and set a daily or weekly deposit limit. For stricter measures, contact the support team — they can temporarily suspend your account for a set period. You'll find more detailed guidance in i baji's Responsible Gaming section.
All in all, the i baji Help Center is more than just an information page — it's an active support system, always ready to keep your betting experience smooth and enjoyable.
Direct answers to the most frequently asked questions.